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Tow Truck / Emergency Roadside Service Technician

Location
Indianapolis, Indiana
Job Type
Permanent
Posted
8 Sep 2022
ABOUT AAA HOOSIER MOTOR CLUB:

Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 13 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Kokomo, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.

POSITION SUMMARY:

Service members and customers who contact AAA Hoosier Motor Club for roadside assistance. Drives to location of member to perform services.

Everyday Hero's Wanted to Join our Emergency Roadside Service Team.

This Job Might be Right for You if:
  • You like helping and assisting others.
  • You have a mechanical aptitude.
  • You enjoy being part of a team.
  • You are able to work effectively without direct supervision.
  • If you enjoy a variety of tasks under varying circumstances.
Here's What is in it for YOU:
  • Retention bonuses up to $1000 in the first full year.
  • Earn up to $18hr including incentives.
  • A company culture that provides training and learning opportunities.
  • A brand that you can be proud to be part of.
  • A culture that will challenge you to be your best.
  • Health / Dental / Vision benefits.
  • Paid Vacation time.
  • Paid Sick time.
  • Paid Holidays.
  • Company provided LTD & Life Insurance.
  • Service Anniversary Recognition.
  • Free AAA Classic Membership.
  • Generous 401k w/ company match.
  • Company provided HSA dollars.
Essential Functions Statement(s):
  • Obey traffic laws and follow established traffic and transportation procedures and all other company established safety rules.
  • Inspect and maintain vehicle supplies and equipment.
  • Report any mechanical or maintenance problems encountered with vehicles.
  • Verify that appropriate tools and documentation are in vehicle prior to shifts and properly maintain all equipment.
  • Safeguards, properly accounts for, and turns in receipts, money received and reconcile the inventory before and after shift change.
  • Read maps, and follow written, verbal, and electronic geographic directions.
  • Report delays in reaching service destination.
  • Performs emergency road service duties including but not limited to: jump starts, tire changes, lockout services, fuel delivery, light mechanical, extrication and/or winching, towing services on disabled vehicles.
  • Operate a tow vehicle in a safe manner with valid driver's license and driving record in accordance with the AAA Associate Driver Safety Guide.
  • Operate computer related equipment including but not limited to: wireless data terminals, vehicle charging system diagnostic equipment, credit card terminals and two-way radios in a professional manner.
  • Maintain and account for company provided fuel cards.
  • Performs maintenance on Club vehicles as requested.
  • Performs other duties as assigned.
POSITION QUALIFICATIONS

Competency Statement(s):
  • Adaptability - Ability to adapt to change in the workplace.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Customer Oriented - Ability to take care of the customers needs while following company procedures.
  • Decision Making - Ability to make critical decisions while following company procedures.
  • Reliability - The trait of being dependable and trustworthy.
  • Safety Awareness - Ability to identify and correct conditions that affect employee safety.
  • Productivity - Producing results in a timely and efficient manner.
  • Mechanical Aptitude - A natural or innate ability to work with one's hands using tools and/or machinery. An understanding of how mechanical items work.
SKILLS & ABILITIES:

Education: High school diploma or GED preferred but not required.

Experience:Towing experience preferred but NOT required. We train.

Computer Skills:
  • GPS
  • Credit Card Swipe Machine
  • Electronic Dispatch (Mobile Data Terminal)
  • Basic data entry skills
Certificates & Licenses:
  • Valid operators license with For Hire endorsement or ability to obtain
  • Driving record in accordance with AAA Associate Driver Safety Guide
  • Ability to obtain/maintain a valid DOT physical (company paid)
Other Requirements:
  • Basic mechanical aptitude
  • Basic math skills
PHYSICAL DEMANDS:

Physical Demands

Lift/Carry

Stand

F (Frequently)

Walk

F (Frequently)

Sit

F (Frequently)

Handling / Fingering

F (Frequently)

Reach Outward

F (Frequently)

Reach Above Shoulder

O (Occasionally)

Climb

O (Occasionally)

Crawl

F (Frequently)

Squat or Kneel

F (Frequently)

Bend

F (Frequently)

10 lbs or less

F (Frequently)

11-20 lbs

F (Frequently)

21-50 lbs

F (Frequently)

51-100 lbs

O (Occasionally)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

F (Frequently)

13-25 lbs

F (Frequently)

26-40 lbs

F (Frequently)

41-100 lbs

O (Occasionally)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements:

Vision (Near, Distance, Peripheral, Depth Perception)

Sense of Sound (listening to customers and dispatch)

WORK ENVIRONMENT:

Working alone outside in a variety of changing weather conditions including rain, snow, sleet, fog, ice, wind, during the day and night hours. Driving and working in hazardous traffic conditions in a variety of geographic locations from urban to rural.

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Details

  • Job Reference: 707224243-2
  • Date Posted: 8 September 2022
  • Recruiter: AAA Hoosier Motor Club
  • Location: Indianapolis, Indiana
  • Salary: On Application
  • Sector: Trades & Services
  • Job Type: Permanent