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Technical Support Specialist

Luton, Bedfordshire
£35,000 to £40,000
Job Type
8 Sep 2022
Technical Support Specialist South East Up to £40,000 About the Client: Our client is seeking a hardworking and passionate Technical Support Specialist based around the South East area to join their team on a permanent basis. The Role: To keep up to date with new hardware & software product releases. Provide proactive and consistently high levels of customer service and to demonstrate high commercial awareness. Strong project management skills. The ability to be fully accountable to key customer issues and partners. Using all means available to resolve any issues or monitored key sites and customers. Key involvement with key sites and customers. The ability to deliver training to colleagues and the customer/s. Work closely with the sales teams. Aid in the provision of technical support literature, in all media forms. Aid in the management of open/unresolved/escalated tickets. Maintain a flexible attitude to working hours. Undertake the site visits for the consultation, investigation, or rectification of related technical system issues in UK and overseas. Providing proactive and consistently high levels of customer service and to demonstrate commercial awareness. Shadow and upskill all of Technical Support and customers. Excellent record keeping i.e ticketing and reports. Provide support via phone, on site and remote connectivity. Providing proactive customer Technical Support. Own and be accountable for key sites and customers. Identifying hardware and software solutions. Troubleshooting technical issues on security products. Diagnosing faults. Understanding route cause analyses of customer tickets raised. Speaking to customers to quickly get to the root of their problem. Installing and configuring hardware and software. Providing timely and accurate customer feedback. Following up with clients to ensure the problem is resolved. Managing multiple cases at any one time. Testing and evaluating new technologies. Qualities Required: GCSE or equivalent in English Language and Maths. Electrical/Electronic Engineering. BTEC ONC/HNC or BEng Electronic Engineering or equivalent experience minimum 5 years. Hold a full UK driving licence. Experience of a wide range of security systems e.g. access control and door entry systems. Experience of working within Technical Customer Support. Managing conflict resolution. Strong fault diagnosis skills. Process of elimination. Knowledge of Microsoft Windows Operating Systems. Hardware control panels. TCP/IP. Problem solving abilities and interpersonal skills. IT Infrastructure. High knowledge in the security industry. Knowledge of security systems, access control, door entry and IT systems
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  • Job Reference: 707264531-2
  • Date Posted: 8 September 2022
  • Recruiter: Fire and security jobs
    Fire and security jobs
  • Location: Luton, Bedfordshire
  • Salary: £35,000 to £40,000
  • Sector: Engineering
  • Job Type: Permanent