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Snr. IT Support Analyst

Job Type
8 Sep 2022
This is an exciting opportunity for an experienced Senior IT Support Analyst to join a growing MSP ISP. The role will be working on a mixture of highly exciting new projects as well working in a BAU state. You will be working within a small team of specialists; you will champion the use and delivery of new technologies. As a Senior IT Support Analyst you will be responsible for the following: - Dealing with logged calls on the helpdesk system and responding accordingly. Ensuring security procedures are being implemented and followed and have been properly documented. Carry out effective troubleshooting and collate relevant information. Adhere to the Service Level Agreements devised for the department ensuring that all calls and queries are responded to in a timely manner. Escalate calls and liaise with 3rd party providers on software and hardware issues. Provide desk-side training where appropriate. Day to day support for a variety of software packages, contacting 3rd party support teams for resolution where appropriate. Ability to create documentation for use by IT team and if required, by users. Update Knowledge base, users and assets on service desk. Ability to nurture colleague development. Attend monthly meetings with department to update on work allocations and advise of task actions. Perform various/ad hoc tasks as requested by users. Ability to work without supervision and prioritise effectively. Opportunity to work as the technical lead on new customer projects As a Senior IT Support Analyst, you will have the following skills: - Networking - DNS/DHCP Office 365 - administration/Troubleshooting Exchange (Apply online only) administration Active Directory/Group policy Windows Server - Admin/troubleshooting PowerShell &VPN Configuration/Setup Firewall administration - Juniper SRX Windows Server & Desktop operating Systems PC/Server hardware Knowledge Antivirus configuration/Deployment vSphere/HyperV Backup Technologies Virtual Apps and Desktops If you re looking for a great opportunity with a fun and fast-moving business this could be the role for you, so apply now
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  • Job Reference: 707260856-2
  • Date Posted: 8 September 2022
  • Recruiter: Cloister Resourcing Ltd
    Cloister Resourcing Ltd
  • Location: London
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent