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IT Support Administrator

Reading, Berkshire
Job Type
8 Sep 2022
Our prestigious client based in Reading has an exciting opportunity to join their growing business as an IT Support Administrator. The main purpose of this role will be to provide line of business support to all employees across a variety of offices. Key responsibilities: Provision of companies line of business application support for all users. This would involve answering support queries via phone, email and face to face. Learning and adhering to local support procedures for call reception, fault logging, investigation, and closure. Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up. Take ownership of user problems and be proactive and understanding when dealing with user's issues. Ultimately provide help and advice to users of the service and be able to offer appropriate technical guidance and advice. Investigation and diagnosis faults and problems. Liaise with 3rd party vendors to resolve outstanding calls. Work with business stakeholders to drive data integrity within the business. Build and support a web-based reporting suite for company business applications. Supporting the IT Project Manager in testing and delivery of change within the business Work with Head of IT in assessing new technologies and ideas - supporting the progressing of appropriate ones Undertake ad-hoc changes to applications where possible through utilising vendor tools or code. Investigate, analyse and document reported defects in database developments. Assist in creating, documenting, and implementing test plans, scripts, test harnesses, technical documentation. The successful candidate will have the following related skills / experience: A willingness to learn with a flexible attitude Passionate and enthusiastic Ability to work with others or independently with initiative Good Interpersonal/communication skills A Levels or NVQ with Computer related qualification IT knowledge Microsoft SQL reporting Oracle SQL reporting SQL scripting - T-SQL or Oracle) MS Office suite Knowledge of MRI Horizon Knowledge of Deltek PIM C# development Microsoft Azure
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  • Job Reference: 707260600-2
  • Date Posted: 8 September 2022
  • Recruiter: Focus Resourcing
    Focus Resourcing
  • Location: Reading, Berkshire
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent