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Help Desk Administrator

Swanley, Kent
£22,000 to £25,000
Job Type
8 Sep 2022
Job Description Due to continued growth, another new & exciting opportunity for a Helpdesk Administrator has arisen. With one of our clients ,this job would be ideal for someone with helpdesk experience and a willingness to train in a new company, with the drive to progress within the company. Their Services provide drainage, vacuum tanker & other various maintenance services for a broad range of clients in Central London and throughout the South East of England. As one of our office team you will be expected to deliver a high standard of work with excellent customer services. The position will be Monday to Friday and hours will be 9am - 6pm/8am - 5pm alternate weeks. Person Specification Able to prioritise workloads, multitasking is a must as we are a fast-paced reactive helpdesk Excellent organisational skills and be able to work to deadlines and be able to work under pressure. Excellent telephone manner Good communication skills - able to deal with customers on all levels Proficient in Microsoft office programs excel, outlook, word The ability to pick up new processes and retain process information Ability to 'be part of a team' and carry out a variety of tasks The ability to work on own as well as taking direction from others but most importantly to manage their time effectively Duties Monitoring mailboxes Logging and following up of Emergency call out orders Ensuring all the jobs from evenings and weekends are tied up and dealt with Answering high volume inbound calls and assisting customers with specific inquiries and job bookings Uploading jobs on Big Change work system Update worksheets with changes and statuses of each customer job Managing client portals Ability to prioritise own workload and meet deadlines Providing clients with updates on progression of works Providing business support to all areas when required General Office upkeep Arranging parking on the request of engineers Working to tight timescales as part of a high-performing team Any other work as assigned by manager Liaise with engineers to book follow on jobs for customersThis is a permanent opportunity
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  • Job Reference: 707255594-2
  • Date Posted: 8 September 2022
  • Recruiter: Vector Recruitment Solutions Ltd
    Vector Recruitment Solutions Ltd
  • Location: Swanley, Kent
  • Salary: £22,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent