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Customer Service Agent - Long Term Temp

Little Chalfont, Buckinghamshire
£10.22 Per Hour
Job Type
8 Sep 2022
Job Title: Customer Service Agent - Long Term Temp Pay: £10.22 + parking + holiday acruall payment Between 30 hours - 39.5 hour week with a variety of daytime core hours 8am - 5pm 10am-7pm 8am-5pm for 2 Saturdays a month BUT you get a day off back in the week . Closed on a Sunday! Job Purpose Working within our incoming customer service office, you will be dealing first hand with customers and stores in order to provide excellent customer service and support. Due to the seasonal nature of our business, a flexible approach to working hours is essential. Responsibilities To ensure that the customer journey is positive and productive for both our customers and the business To respond to customer and store contacts in a polite and professional manner, working within set service level targets To resolve order issues i.e. oversells and rejected orders, keeping the customer fully informed To encourage sales when in contact with customers, offering product advice and related add-ons To liaise with customers, offering the best customer service to ensure that our feedback targets are achieved To offer advice and support to our store network when order or customer service issues are reported To ensure that customer orders are collected successfully from our stores or refunded if no longer required To manage the customer communication between us and our various third party channels To resolve disputes raised on any of our shopping platforms To liaise with our carriers and submit claims for lost packages or late deliveries To be pro-active, offering ideas and suggestions to improve ways of working within the team and wider business Mission & Values Demonstrates the Company's values in behaviour. Works toward the company mission. Skills & Experience Well spoken, polite and friendly demeanour with an excellent telephone manner Excellent grammar and spelling as the role requires communication with customers via email, live chat and social media Empathetic to our customer needs and concerns Strong PC skills including Excel, Word and Outlook Successfull candidates have previously lived in Chorleywood, Rickmansworth, Chesham, Wycombe, West Wycombe, High Wycombe, Amersham, Beaconsfield, Hyde Heath, Chalfont. Candidates that have got previous Customer Service skills and have good IT Skills and have worked on 2 PC screens would be most advantagious. This role will be working on multiple areas such as Live Chat, Company Website, Social Media so an ability to multi task is important
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  • Job Reference: 707255486-2
  • Date Posted: 8 September 2022
  • Recruiter: CPI Selection
    CPI Selection
  • Location: Little Chalfont, Buckinghamshire
  • Salary: £10.22 Per Hour
  • Bonus/Benefits: parking
  • Sector: Administration
  • Job Type: Temporary