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Customer Service Administrator

Location
Stonehouse, Gloucestershire
Salary
£23,000 to £24,000
Job Type
Permanent
Posted
8 Sep 2022
This is a fantastic opportunity to join an exciting and growing business in their Customer Service administration team. Job Summary: To provide comprehensive Customer service to all internal and external customers in a professional and timely manner. The role will include high levels of customer liaison, detailed and accurate ordering processing and an excellent ability to problem solve. Oversee all aspects of legal and contractual documentation in the distribution of products via haulage/transporters to UK/EU and Rest of World destinations. Key Activities: Processing customer order requirements onto the SAP system to ensure accurate dissemination of details to production and relevant teams Taking responsibility for the end-to-end order process, ensuring positive customer engagement/experience To provide regular communication and update to the customer to ensure customer engagement and satisfaction To cascade key information to Line Manager and other departments, teams and colleagues as required including dispatch/shipping requirements Liaise with customers on ordering pattens, requirements and future projections Dealing with all customer enquiries - taking full responsibility to ensure enquiry is either dealt with satisfactorily and/or passed on timely to other colleagues to resolve Production of accurate reports, data and analysis when required Ensuring invoices are adequately prepared, distributed and communicated to both internal and external customers Ensure all dispatch and delivery requirements are communicated to the relevant colleague/department and where necessary, supplier Undertaking all aspects of legal and contractual documentation in the distribution of products via third party haulage/transporters to UK/EU and Rest of World destinations. Skills and Abilities: A proven record of understanding and providing a high level of customer service Excellent communicator with the ability to easily built relationships Ability to analyze date, escalate any areas of concern and provide supporting reports when needed Understanding of legislation in the distribution of product overseas. Positive and outgoing personality with the ability to work well within a busy team environment. Ability to organize and prioritize own workload and identify any areas of issue Knowledge and Experience: Customer Service awareness/experience - previous experience of working in a customer/supplier business Experience of processing orders and dealing with associated queries Ability to work working in a fast paced, sometimes pressured environment Strong ICT knowledge - including Excel, Word and databases Wavelength Recruitment are acting as an Employment Agency on this occasion
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Details

  • Job Reference: 707256934-2
  • Date Posted: 8 September 2022
  • Recruiter: Wavelength Recruitment Ltd
    Wavelength Recruitment Ltd
  • Location: Stonehouse, Gloucestershire
  • Salary: £23,000 to £24,000
  • Sector: Administration
  • Job Type: Permanent