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Customer Service Administrator - Hybrid

Bickleigh, Devon
Job Type
8 Sep 2022
Customer Service Administrator Hybrid Location: Hybrid - Home/Plymouth Salary: £19,050 - £20,500 pro rata Contract: Part time, 24 hours per week Why do we want you? You are an experienced Administrator with excellent customer Service skills. We are Wilmington plc Wilmington plc is a portfolio made up of specialist brands providing custom solutions to customers across the globe from over 10 different offices. We provide a wide range of products including specialist information and data, and high-quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges. Find out more about our core purpose and how we help our customers do the right business in the right way. Our two divisions, Information & Data and Training & Education, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions. Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them. We will support you, develop you and recognise you. Mercia Group is one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide and they are part of the Wilmington T&E division. The Client Services Team is the first point of contact for Mercia s members and new customers. The team focuses on bookings and queries, from both external customers and internal teams. Responsibilities of the Customer Service Administrator: First point of contact for customers via phone, email and webchat Assisting with the processing of invoices Working with clients to resolve complaints, incidents and enquiries Accurately process bookings, memberships and requests Retain knowledge of Mercia s wide variety of courses and products You will need: IT skills (some familiarity with Salesforce is desirable) Administrative skills Excellent customer service skills and the ability to deliver good service via telephone, email and webchat Ability to multitask and problem solve Organisation skills and the ability to work independently A team player, with the ability to keep up in a fast-paced environment Experience in the same or similar role You need to be the kind of person who Is passionate about providing exceptional customer service Loves to learn both knowledge and skills Is a creative question-asker and a solution-finder Is able to work in a fast paced, fun and progressive environment Enjoys a challenge we work hard, and it can be a steep learning curve If you feel you have the necessary skills and experience to be successful in this role click on APPLY today
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  • Job Reference: 707254854-2
  • Date Posted: 8 September 2022
  • Recruiter: Mercia Group
    Mercia Group
  • Location: Bickleigh, Devon
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent