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Complaints Manager

Job Type
8 Sep 2022
Permanent, Full Time (40 hours per week) We re currently looking to recruit a Complaints Manager to join our team in Westminster, providing support to 4 contracts. About the Role Joining us as a Complaints Manager, you ll have overall responsibility for the management and administrative compliancy of our Moran Sindall Integration System (MSi), monitoring and actively managing the day-to-day service delivery, ensuing all cases are managed within overall time, cost and budget constraints. You ll support the Scheduling Team, provide training when required whilst ensuring full case management reporting is achieved and provided to the Partnership / Project Manager as and when required. About You Candidates will have previous experiencing working in a busy team with a high-profile clients, with line management experience, managing, Team Leaders, Planners, Admin, Call Handlers and apprentices. Excellent customer services skills and focus on business improvement is essential, along with strong planning experience and the confidence to represent MSPS at senior level meetings. Strong IT skills with both Microsoft Office packages and database management are required along with the ability to engage with large clients confidently. Above all, this is a hands on role, responding directly to complaints, attending client and team meetings, and planning ahead. A background in social housing and managing Repairs complaints is essential. Benefits 26 days holiday plus bank holidays, personal health insurance, pension plan, accident cover, life assurance, company car or car allowance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme and extensive wellbeing benefits. About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to the full Job Description upon completing your application
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  • Job Reference: 707252887-2
  • Date Posted: 8 September 2022
  • Recruiter: Morgan Sindall Property Services
    Morgan Sindall Property Services
  • Location: London
  • Salary: £60,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent