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AML KYC Transformation Program Group Manager

Bulverde, Texas
23 Sep 2022

NAM AML KYC Operations is seeking a senior team member to lead its transformation book of work.  The Program Group Manager role encompasses a variety of responsibilities, including building and driving a portfolio of activities that enable the organizational goals of process simplification, enhanced controls, and frictionless experiences for both customers and partners interacting with AMLKYC operations.  The selected candidate will lead a team of program and process team members tasked with developing solutions and driving initiatives to successful implementation such that the organization achieves its strategic goals.  Qualified candidates will have a comprehensive understanding of the scope of operations, compliance, technology and business functions and how they interact in order to achieve business and regulatory objectives.  Excellent leadership and communication skills required in order to negotiate and influence internally, and often at a senior level.  The role provides a unique perspective across operations, business and compliance, and the ability to gain broad exposure by addressing high impact initiatives and issues across NAM KYC Operations.


  • Collaborate with AMLKYC Operations leadership team and partners to develop and prioritize its Transformation book of work
  • Oversee and provide guidance on critical activities being managed from within the Transformation team
  • Provide thought leadership on reengineering, process and communication simplification with the goal of continuous improvement and optimization
  • Partner with key Operations team members to ensure initiatives owned across the function are successfully tracking to deliverables, timeliness and expected outcomes
  • Accountable for overall program management, including regular communications to leadership on progress, risks and mitigates


  • 10+ years of experience across multiple disciplines, including Operations, Program Management, Process Reengineering, Relationship Management, and Control & Risk Operations
  • Strong collaboration skills and ability to partner and influence cross-functionally and at all levels of the organization without direct managerial authority
  • Requires strong understanding of the expectations of the NAM Consumer business in meeting risk and regulatory requirements
  • Demonstrated expertise in organizational and process redesign, with LEAN and/or Design Thinking experience or certification a plus
  • Team player that demonstrates and promotes a positive team culture
  • Excellent written and verbal communications skills
  • Advanced MS Office, particularly PowerPoint and Excel skills


  • Bachelor's degree in Business, Operations, Communications or equivalent experience, Master's degree a plus


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • Job Reference: 719265798-2
  • Date Posted: 23 September 2022
  • Recruiter: Citi
  • Location: Bulverde, Texas
  • Salary: On Application